New Change in LESCO Bill Copy

LESCO has made changes in its bill copy and every consumer should know about this change. It affects how you can contact LESCO and register complaints.

If you face problems like load shedding, meter issues, wrong readings or power damage this guide will help you understand the new system and show you step by step how to report your issues without any confusion.

What Has Changed in the LESCO Bill Copy?

LESCO has removed the phone numbers of its officers from the electricity bill. These officers are

• SDO (Sub Divisional Officer)
  
• XEN / EXEN (Executive Engineer)

Before, their phone numbers were printed on the bill. But now they are not shown anymore
👉 This change was announced by LESCO on 23/12/2025.

How Was The Old LESCO Bill?

Before this update from 15 years Lesco officers (SDO and EXEN)’s numbers was printed on the bill and:

• Consumers could directly call the SDO or EXEN
• They were allowed to register Common complaints included
  
  • Load shedding
  • Line damage
  • Transformers issues
  • Local electricity bill

People used to call these officers directly to report their problems. The officers had to listen to the complaints.

What Is the New Change in LESCO Bill Copy?

LESCO has removed his officers numbers from the bill copy for handling consumer complaints.

Important Update:

• SDO and EXEN are no longer have to receive consumer calls
• Their phone numbers are removed from the bill
• Consumers can’t call them directly to register their complaints

👉 Now, LESCO says you can register all complaints only by calling 118.

What Is 118 and Why Is It Important Now?

118 is the official number to register complaints with LESCO.

From now on:

• All complaints must go through 118 only
• Complaints about load shedding or damage will not be accepted on SDO or EXEN numbers
• Now this is the only official way to register complaints.

How This Change Affects Consumers

This change will directly affect how quickly complaints are resolved.

Possible Effects:

Good points

• Centralized complaint system
  
• Complaints officially recorded
  
• Tracking may improve in some cases

Negative points

• No direct contact with local officers
  
• Delays are possible
  
• Consumers may feel less heard

What Should Consumers Do Now?

To avoid problems consumers should:

• Save 118 on their phone
  
• Always register complaints through 118
  
• Note down your complaint number (if given)
  
• Be patient but follow up if needed
  
• Do not use the old SDO or EXEN phone numbers.

Expert Insight

This change shows that LESCO wants all complaints to go through one system so field officers don’t have to deal with calls directly.
Now, consumers must follow up carefully using the proper channel.

This guide is based on real experience with Pakistan’s electricity system and consumer complaint handling written by Saleem Malik I has worked as electrician for many years in Pakistan and understand closely power distribution and billing issues.

Frequently Asked Questions

Final Advice for LESCO Consumers

This is a big operational change.

Consumers should accept that:

• Direct officer contact is closed
  
• Central complaint system is now active

To protect your rights:
👉 Always use 118 and keep records of your complaints.