How to Register LESCO Complaint – Complete Guide
If an electricity wire or a transformer got damaged, any power failure occurred or there is a mistake on your Lesco Bill, you need to inform Lesco about the situation. Lesco does not know about the situation until any of us inform them through the customer complaint management system (CCMS) or any other way. When we know about the Lesco Complaint Online system and we register complaints early, Lesco acts fast and repairs damage quickly.
To make it easy Lesco (Lahore Electric Supply Company) has introduced many methods to register a complaint online. Now no need to visit the Lesco office to register any complaint. You can do it online, you just need your mobile phone and reference number. Let’s learn how to register a complaint to Lesco!
LESCO Complaint Registration Methods (CCMS)
Register Complaint Through Call on Helpline Number (118)
The first method is very simple and easy to use, you can call on Lesco helpline number 118 without any code to register a complaint. No matter if you are from any Division or subdivision. The Lesco helping service team will automatically transfer to the related subdivision to solve the issue and will keep in contact with you until your problem is solved. This helpline number works 24/7 you can call any time when you face any issue.
Complaint Through SMS (8118)
The second method is also simple if you do not want to call them you can send a text message to 8118. You need to write 4 things in the text message to register complaint
- Your Name
- Reference Number
- Problem or issue of complaint. Eg. (light is off)
- Your contact Number
You will receive a replied message with a complaint ticket number. This is used for tracking your complaints
Complaint Through Website (ccms.pitc.com.pk)
You can register your complaint by visiting this Official website ccms.pitc.com.pk. You will need to put all the information there and you will receive a ticket number. You can see the image given below to understand the form of lesco complaint center through the website.
Complaint Through Lesco Light App
Lesco Light App is available on Google Play Store. Just install it in your mobile phone and create your account. It is very simple to do that. Whenever you face any issue regarding Lesco services you can complain through this App.
All the above methods of Complaint registration are called Lesco CCMS (Customer Complaint Management System).
LESCO Complaint Registration Methods Other Than CCMS
If you have used any above given method to register a complaint but your issue is not resolved by Lesco in some days. You still have options to register a complaint against Lesco. Let’s discuss these methods one by one.
Online Power Portal (power.gov.pk)
You can use this website to register your complaint against employees of Lesco using the power ministry web portal power.gov.pk, visit this site, provide your details and register your complaint.
Prime Minister Citizen Portal (PM Citizen Portal App)
If your problem is still unresolved even after complaining to the power ministry, you still have the option to register your complaint directly to the Prime Minister using the Citizen portal App. You will need to install the App in your mobile phone and create your account.
Other Helpline Numbers (on your LESCO bill)
You can call on the mobile and landline numbers given on your Lesco Bill for complaint registration. These numbers are mostly your related subdivision numbers.
LESCO PDC & WhatsApp Numbers
You can use these numbers to register complaints even on WhatsApp number 0320-0520888, 042-99205461, 042-99205462 All these numbers are active 24/7 and can be used for complaint registration purposes.
LESCO E-Kachehri (online meeting)
Lesco has recently started an e-kachehri meeting. This is an online meetup, you can register your complaint directly to the CEO of Lesco and other management team. You need to join this online meeting, for complaint registration you need to give your details correctly.
FAQs
You have many ways to register a electricity complaint, from the CCMS system to helpline, SMS, website, mobile app, WhatsApp, and even the Prime Minister Portal. When you use the correct method and provide complete information, your issue is solved much faster.
All the information is based on well researched data. I also consulted this article with Lesco Xen Sheekh Aman Ullah Sheekh to make sure all the information is correct and updated. Contact us if you have any questions regarding this topic.
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